Our Values
The MICs Group of Health Services is committed to being an integral part of the communities we serve. We are responsible for acting professionally and in a client-centered manner, upholding the dignity and honour of our clients and practicing in accordance with ethical principles and values. Our Values help guide us in our relationships with our patients and residents, their family members, visitors, volunteers, peers, community partners, and the general public.
Collaboration
We believe in working together to achieve common goals.
Accessibility
We offer fair and equitable access and optimal distribution of resources and services ensuring that the right type and number of services are available across the MICs communities. We believe in human dignity; and in demonstrating responsiveness and sensitivity to the diversity among our patients / residents / clients and Team Members.
Accountability
Our decisions are based on trust, integrity and transparency. We accept responsibility for the decisions we make in the delivery of health services within the MICs organization. We look for innovative opportunities to address service gaps, improve service productivity and build upon our successes with an outcome-focused perspective.
Quality
We promote a culture of excellence and continuous improvement in line with our quality framework which is based on safety, accessibility, appropriateness and satisfaction. We believe in achieving the highest quality of services within the available resources.
Autonomy
The right to self-determination, independence and freedom. It involves the provider's willingness to provide information to the client so that they may make informed decisions and subsequently respect a client's right to choose what is right for themselves, even if the provider does not agree with the client's decision. Informed consent is an example of how this principle is applied.
Caring
To do "good". This requires that the provider perform acts that will benefit the client. Quality care requires that the provider understands the clients from a holistic perspective that respects their beliefs, emotions, desires and values, as well as those of the client's family, relatives or significant others. Caring means to demonstrate compassion, to listen actively, to support, take care of and nurture the client.
Confidentiality
The obligation to keep the information of the patient and the organization confidential. Professional standards and privacy legislation regarding the privacy of personal health information provide guidance with the conditions under which health information may be disclosed morally and legally.
Integrity
We believe in doing the right thing at all times and promoting and providing the best services possible by being courteous, honest, truthful, polite, conscientious and welcoming with everyone.
Optimal Standards of Care
Committed to provide the highest quality of services that will benefit the client within available resources.
Professionalism
To exhibit a courteous, conscientious, and generally businesslike manner in the workplace. Characterized by or conforming to the technical or ethical standards of a profession.
Privacy
The client's right as a patient to determine when, how, and to what extent they will share information about themselves with others. The client will be able to make this determination because the provider will notify the client regarding the purposes for which the provider will collect, use or disclose the client's personal health information. The provider will ask the client for permission to collect, use or disclose the client's personal health information where applicable. Privacy is best addressed at or before the time the provider will collect the client's information.
Respect
In all our interactions, the provider will demonstrate profound respect for human dignity. The provider will be responsive and sensitive to the diversity among clients and staff groups.
Safety
To protect against harm. This requires that the provider shall not harm their client, even if the client is not able to protect themself. The workplace hazards can put the client at risk. The provider must identify these risks and take action to prevent injuries.
Team Work
To recognize that there may be a competitive element in the working relationships and to agree to respect one another's roles and to work together in the spirit of collaboration to maximize the effectiveness of the client services.
Transparency
The obligation to be fair to all people, regardless of race, gender, sexual orientation, marital status, medical diagnosis, social status, financial status or religious beliefs. This may include distributive justice as equal access for and fair allocation of resources, and may also include procedural justice, or shared decision-making, including the person in the decisions that affect them.
Well-Being
To use a holistic approach to the client's health care needs by acknowledging all things important to them.