General Information for AGH
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Patient Transfers

Telephone Calls

Local Calls: Dial “8” + number 
Long Distance Calls: Dial “0” 
Note: Patients will be charged for long distance calls made. Patient Rooms do not have access to incoming calls after 9:00 p.m.

Television Rentals 

Televisions can be rented through the Hospital Reception Desk. Televisions are installed each day at 1430 hrs. The rental charge must be paid prior to installation. 

T.V. rental rates are as follows:
 
        $5.75/day (+ $1.50 for earphones / + tax) 
        $28.75/week (+ $1.50 for earphones / + tax) 

Gift Shop 


The Gift Shop is open daily from 1:00 p.m. to 4:00 p.m., and each evening from 6:30 p.m. to 8:00 p.m. 
Note: Hours of operation depends on volunteer availability.

Patient Rooms 

Some rooms are subject to a semi-private differential rate. If you have semi-private coverage, ensure that this information is given to the Receptionist. The hospital also has a number of private rooms. Although these are usually kept available for special cases, if a private room is available and a patient requests this, again, a differential charge is billed to the patient. Differential rates vary, so please feel free to discuss these rates with the Receptionist.

Patient Concerns 

Any worries or concerns the patient or families may have in regards to care should be brought to the attention of one of the following Team Members: 

Patient Care CoordinatorRosanne Peever-Trottier258-3911 Ext. 3301
Chief Executive OfficerDan O’Mara272-7200 Ext. 2223

The MICs policy “Complaints – Team Members & Facilities (ADM–100)” is also posted throughout the facility for your information.

Confidentiality

Employees of the hospital shall respect the confidentiality of matters that are dealt with, discussed, or observed in their course of employment (General Administration Policy HR–130). 

Patients are also requested to respect confidentiality in regards to information they may hear while at the hospital. 

What You Hear and See Here Stays Here!