Anson General Hospital
A 34-bed hospital situated in the town of Iroquois Falls, which services surrounding communities with a variety of health care.
From 1917 to 1955, the community was served by a small hospital set up and operated by the town’s paper mill, for the care of its employees and their families.
In 1955, the company built a modern hospital on the present site and deeded it to the Province. Anson General Hospital was incorporated in that year. The Hospital underwent a complete redevelopment in the late ’80s to better provide comprehensive health care services for its catchment population of 8,000.
In April 1998, the Hospital took over the management and operation of South Centennial Manor, a 69-bed home for the aged, located off-site.
Today, Anson General Hospital is an acute general hospital which provides a wide range of in-patient, chronic care, emergency, out-patient, ambulatory care and long-term care services. Currently, the hospital is designated as having 19 acute, 15 continuing care, and 69 long-term care beds.
South Centennial Manor
Amalgamated with Anson General Hospital since April 1998, this 69-bed home for the aged is located off-site and is termed a charitable home.
Located off-site, the long-term care unit of Anson General Hospital has 69-beds and operates at 100% occupancy. South Centennial Manor prides itself on its cozy, homelike atmosphere and is pleased to offer the following services:
- Nursing & personal care
- Assistance with activities of daily living
- Treatment & medication administration
- Special diets
- Laundry services
- Room & board
- Social & recreational programs
- Other optional services (i.e. pastoral care)
- Physician services (choice of staff doctor)
- On-site therapy services
- Foot care
Nursing staff will work in partnership with Residents to plan their nursing care and the manner in which it will be given. Residents will be encouraged to perform routine tasks of daily living (i.e. bed making, bathing) and the nurses will be there to assist them when needed. Their health status will be monitored and nursing will provide the supportive care they need to live as comfortable, fully and effectively as possible.
There are professional nursing personnel available 24 hours a day. The nurses will use their knowledge and experience to provide the information and guidance required by the Residents to maintain their lifestyle. All medications are administered by the RN or RPN and no medications can be kept by a Resident without a physician’s order.
The charge nurse will notify the power of attorney for personal care of an injury to the Resident and a Resident transfer to the hospital.
Meal times provide opportunities to meet and socialize with other Residents in pleasant surroundings under relaxed circumstances. All Residents are expected to eat in the dining room. Meals are planned to take personal preferences, special diets and seasonal specialties into consideration. Coffee, tea, milk, juices, fruit and light snacks are always available. During the summer, meals could be served outdoors. Meal times are at 8:00 am, 12:00 noon, and 5:00 pm. A drink and fruit is offered at mid-morning, a drink in the mid-afternoon, and an evening snack is provided by the kitchen.
All bed linen is provided. A comforter or Afghan may be brought along with the Resident. Laundry service is provided for wash and wear clothing (no woollen items). Dry cleaning costs are the Resident’s or his/her family’s responsibility.
Supplies & equipment provided at no additional cost
- Medical supplies and nursing equipment necessary for the care of Residents, including the prevention or care of skin disorders, continence care, infection control, and sterile procedures.
- Medical devices such as catheters, colostomy and ileostomy devices.
- Supplies and equipment for personal hygiene and grooming, including skin care lotions and powders, shampoos, soap, deodorant, toothpaste, toothbrushes, denture cups and cleansers, toilet tissue, facial tissue, hair brushes, combs, razors, shaving cream, feminine hygiene products.
- Equipment for the general use of Residents, including wheelchairs, geriatric chairs, canes, walkers, toilet aids and other self-help aids for the activities of daily living.
- An adjustable bed with side rails, a dresser, a hutch, and a chair in their room.
- There will be an organized interdisciplinary team conference with the Resident/ representative, if they are able and wish to attend, within six weeks following admission, to renew and further develop the written plan of care.
- An organized documented interdisciplinary care team conference shall be held annually with the Resident/ representative, if they are able and wish to attend, to reassess the Resident’s care and service needs, and to renew and revise the plan of care.
The Residents of the unit can be involved in any community of interest. At times there may be a nominal charge to the Resident. Many Residents may find that they can learn crafts and skills that they have always wanted to.
Daily programs will be offered in the unit. These may include special occasion parties, card games, sing songs, fun and fitness groups and muscle strengthening classes. The physiotherapist will be assessing Residents on an individual basis and recommending appropriate activities to maintain and improve the Resident’s condition. There will be a monthly Activity Calendar posted in the unit to keep Residents informed of upcoming events.
A Resident’s Council meets each month to discuss any concerns or suggestions. Residents and families are asked to contribute to program planning and families are encouraged to participate with the special programs and outings. Residents appreciate the visits and assistance of volunteers. Anyone interested in becoming a volunteer may contact our Activity Director.
Regular interdenominational and special religious services will be arranged and held in the unit or Resident’s may attend their own church services.
The Ladies’ auxiliary operates the gift shop which provides confectionery and sundry supplies.
Mail service is available.
Residents may have a phone in their room which they are responsible to arrange with Ontera. Each Resident will be billed personally by Ontera.
Residents will be afforded the opportunity of having cable available in their rooms for connecting their personal televisions. The cable charges will be invoiced by the hospital.
The services of qualified hairdressers will be available at reasonable rates.
- Every Resident has the right to be treated with courtesy and respect and in a way that fully recognizes the Resident’s individuality and respects the Resident’s dignity.
- Every Resident has the right to be protected from abuse.
- Every Resident has the right not to be neglected by the licensee or staff.
- Every Resident has the right to be properly sheltered, fed, clothed, groomed and cared for in a manner consistent with his or her needs.
- Every Resident has the right to live in a safe and clean environment.
- Every Resident has the right to exercise the rights of a citizen.
- Every Resident has the right to be told who is responsible for and who is providing the Resident’s direct care.
- Every Resident has the right to be afforded privacy in treatment and in caring for his or her personal needs.
- Every Resident has the right to have his or her participation in decision-making respected.
- Every Resident has the right to keep and display personal possessions, pictures and furnishings in his or her room subject to safety requirements and the rights of other Residents.
- Every Resident has the right to
- Participate fully in the development, implementation, review and revision of his or her plan of care.
- Give or refuse consent to any treatment, care or services for which his or her consent is required by law and to be informed of the consequences of giving or refusing consent.
- Participate fully in making any decision concerning any aspect of his or her care, including any decision concerning his or her admission, discharge or transfer to or from a long-term care home or a secure unit and to obtain an independent opinion with regard to any of those matters.
- Have his or her personal health information within the meaning of the Personal Health Information Protection Act, 2004 kept confidential in accordance with that Act, and to have access to his or her records of personal health information, including his or her plan of care, in accordance with that Act.
- Every Resident has the right to receive care and assistance towards independence based on a restorative care philosophy to maximize independence to the greatest extent possible.
- Every Resident has the right not to be restrained, except in the limited circumstances provided for under this Act and subject to the requirements provided for under this Act.
- Every Resident has the right to communicate in confidence, receive visitors of his or her choice and consult in private with any person without interference.
- Every Resident who is dying or who is very ill has the right to have family and friends present 24 hours per day.
- Every Resident has the right to designate a person to receive information concerning any transfer or any hospitalization of the Resident and to have that person receive that information immediately.
- Every Resident has the right to raise concerns or recommend changes in policies and services on behalf of himself or herself or others to the following persons and organizations without interference and without fear of coercion, discrimination or reprisal, whether directed at the Resident or anyone else
- The Residents’ Council
- The Family Council
- The licensee, and, if the licensee is a corporation, the directors and officers of the corporation, and, in the case of a home approved under Part VIII, a member of the committee of management for the home under section 132 or of the board of management for the home under section 125 or 129.
- Staff members
- Government officials
- Any other person inside or outside the long-term care home
- Every Resident has the right to form friendships and relationships and to participate in the life of the long-term care home.
- Every Resident has the right to have his or her lifestyle and choices respected.
- Every Resident has the right to participate in the Residents’ Council.
- Every Resident has the right to meet privately with his or her spouse or another person in a room that assures privacy.
- Every Resident has the right to share a room with another Resident according to their mutual wishes, if appropriate accommodation is available.
- Every Resident has the right to pursue social, cultural, religious, spiritual and other interests, to develop his or her potential and to be given reasonable assistance by the licensee to pursue these interests and to develop his or her potential.
- Every Resident has the right to be informed in writing of any law, rule or policy affecting services provided to the Resident and of the procedures for initiating complaints.
- Every Resident has the right to manage his or her own financial affairs unless the Resident lacks the legal capacity to do so.
- Every Resident has the right to be given access to protected outdoor areas in order to enjoy outdoor activity unless the physical setting makes this impossible.
- Every Resident has the right to have any friend, family member, or other person of importance to the Resident attend any meeting with the licensee or the staff of the home.
- To observe the rules and regulations of the facility as in the effect at the time of admission and as altered from time to time.
- To treat one’s fellow Resident, roommates, table companions and staff with courtesy and consideration, and to bear in mind their rights at all times.
- To observe at all times the no smoking regulations for one’s own protection and that of other Residents and staff.
- To participate always, and with promptness, in fire and disaster drills.
- To use with care all supplies, linens and furnishings, just as if they were one’s own.
- To provide truthful information to the appropriate staff and administration concerning all aspects of your mental, physical, and financial status, and to keep them informed of any change in these.
- To consider that other Residents may require more assistance, and more urgently, than oneself. One cannot always be served first.
- To report promptly anything one feels needs attention (i.e. safety hazards, security, or anything one feels is not right).
- To give the Charge Nurse or any of the administrative staff an opportunity to correct a complaint of grievance by speaking to them directly. If one does not get satisfaction within a reasonable time, write to the Chief Executive Officer.
- To be fair and loyal to one’s fellow patients and the staff.
- To take care of your personal items and valuables and send home anything that is not needed, as the hospital does not accept responsibility for any loss or damage of any personal items.
In preparing for the move into the South Centennial Manor, we invite all applicants to visit the unit. The unit is fully furnished with all the comforts and conveniences the Resident should require.
The Resident will provide:
- Personal clothing
- Personal requirements
- Private telephone
- Personal reading material
- Dry cleaning charges
- Hairdressing & beautician charges
All clothing and personal articles must be labeled prior to admission. Unit staff will advise as to this procedure. Materials required to colour-code Residents’ clothing for identification purposes is provided by the unit. If additional articles are needed through the year, we request that family members assist Residents with the purchase. Please ensure any additional items are labeled.
All clothing and personal articles are the responsibility of the Resident. The laundry washes clothing carefully, but cannot be responsible for shrinkage or clothing wearing out from excessive washing.
It is necessary to discourage Residents from bringing personal belongings of a valuable nature into the unit as the South Centennial Manor will not be held responsible for missing, lost, or stolen items, including dentures and glasses. Arrangements for storage of such items must be made prior to admission.
What the Resident should bring
For advice as to the most appropriate type of clothing, all new Residents and/or families are encouraged to speak to the Unit Staff prior to purchasing a new wardrobe:
- Whenever possible, all clothing should be wash and wear.
- All clothing should be that which is easiest for the Resident to put on independently.
- Resident’s clothing must be labeled.
- Any alterations to clothing that are necessary for ease of dressing should be done prior to the item being brought to the unit.
- All new items being brought into the unit must be labeled and the Unit Staff should be informed in order to keep an accurate inventory of each Resident’s belongings.
Suggestions for Males
- 4 pairs of pyjamas
- 2 bathrobes
- 3 pairs of washable slippers
- 2 pairs of walking shoes
- 6 pairs of washable pants
- 6 shirts
- 3 washable sweaters
- Jogging suits as needed
- 6 t-shirts or undershirts
- 8 underwear
- 6 pairs of socks
- Belts or suspenders
- Seasonal outerwear
Suggestions for Females
- 6 washable outfits (slacks or dresses whichever is preferred and easier for the Resident)
- 3 slips
- 8 pairs of panties
- 6 vests or bras
- 3 washable sweaters or shawls
- Pantyhose as needed
- Jogging suits as needed
- 3 pairs of cotton ankle socks
- 6 pairs of pyjamas or nightgowns
- 2 housecoats
- 3 pairs of washable slippers
- 2 pairs of walking shoes
- Purse (if desired)
- Seasonal outerwear
Note: In order to protect staff, patients, residents and visitors from potential adverse effects of environmental allergies caused by some scented products, the Hospital requests that staff, patients and residents refrain from using colognes, aftershaves, perfumes, scented hairsprays and other scented products. Wearing deodorant is encouraged, provided that they are not strongly scented.
- Brush & comb
- Toothbrush with case
- Dusting powder
- Cologne or perfume
- Hand mirror
- Shaver or razor (no straight razors)
- Hair curlers
- Assorted cosmetics (if desired)
- Clothes brush
- Hobbies & crafts
- Personal reading material
- Residents requiring oxygen may be admitted provided:
- The Resident is responsible for the purchase or rental of equipment.
- A maximum of 25% of the total population of the unit (5) at any one time require oxygen.
- Known violent or abusive Residents will not be admitted as this could infringe on the rights of other Residents.
- Unable to provide a secure locked environment.
- If in the opinion of the applicant’s physician he/she cannot be properly cared for in the unit due to physical or mental condition that person shall not be admitted.
- No person is admitted without his/her consent, or if incapable of giving consent, that of his/her legal representative.
- A physician will be retained by the Resident of his designate to provide the Resident’s medical care.
- Applicants will apply to the North East LHIN Home & Community Care.
- Once the application has been processed, a waiting list will be compiled and presented to the South Centennial Manor.
- The South Centennial Manor will respond as to acceptance of the applicant to the waiting list based on the criteria in the long-term legislation.
- Following selection for admission the applicant will be notified regarding availability of a bed and arrangements for admission will be made.
- If the Resident’s preferred accommodation is not available on admission he/ she may be admitted to the available bed and placed on a waiting list for the preferred accommodation. Selection from this waiting list will be made on the basis of the Resident’s admission date.
- Signatures must be obtained on a co-payment form showing agreement from each Resident to pay the full co-payment monthly charge.
Standard room rate
Residents admitted to the Long Term Care Unit will be required to pay a co-payment upon admission. The rate charged is determined by the Ministry of Health and is based on the maximum allowable combined pension paid under Old Age Security (OAS), Guaranteed Income Supplement (GIS) and Guaranteed Annual Income Supplement (GAINS) less the approved allowable Comfort Allowance.
The rate charged is adjusted in accordance with Residents annual income. Notice of Assessment documentation is required annually to determine changes in rates. Residents who do not receive the maximum allowable government pension are still required to pay the minimum standard rate. It is preferred that either the Resident of family handle the financial affairs for the Resident and monthly invoices will be directed to them accordingly, however, a trust system will be set up if this is not feasible.
Private and larger semi-private accommodations will be available, however, additional charges for these units will be charged. Again, the rates that can be charged are set by the Ministry.
Long Term Care Residents are allowed various leaves of absence from the unit. Each of these types of leave must be authorized by the physician.
Casual leave of absence
- Not to exceed 48 hours in one week.
- Care to be given during the leave of absence will be specified by the physician.
- Responsible person (over 19) must indicate in writing that they agree to assume full responsibility for care, safety and well-being of the Resident during the leave of absence.
- Release of responsibility must be signed by the Resident or responsible person.
Vacation leave of absence
- Resident is entitled to 21 days’ vacation leave each calendar year.
- Under special circumstance this may be extended.
- Requests for such an extension must be made in writing and will be considered on an individual basis.
- All other requirements as stated above will apply.
Medical leave of absence & psychiatric leave
- 30 days for medical leave and 60 days for psychiatric leave.
- Authorized by the physician.
- Next-of-kin are authorized 24 hours in advance if possible or as soon as possible.
- Bed is held until the Resident’s return.
- Where the physician notified the administrator that the Resident will not be returning to the unit, he/she will be discharged.
At South Centennial Manor, it is our policy to provide quality care for the Residents. At time Residents’ families may have questions about the care of their Resident that they wish to be addressed. We, as a home would prefer to address the concerns before they become too serious.
If you should have a concern, we would ask that you do the following:
- Discuss the issue with a staff member
- Discuss the issue with the Charge Nurse
- Discuss the issue with Resident’s Council
- Discuss the issue at a Resident/family meeting
- Discuss the issue with the CEO of the MICs Group of Health Services
- Discuss the issue with the Chair of the Hospital Board
- Contact the Long-Term Care area office at 1-800-663-6965
Quality care matters. If you want more information, have a concern or want to register a complaint about a long-term care home, call this toll-free number:
Long-term care action line: 1-866-434-0144
7 days a week – 8:30 am to 7:00 pm
The C.E.O. and/or Chief Nursing Officer will respond to written complaints within 10 days to all Residents’/representatives’ requests, suggestions, and complaints indicating possible plans of action.
All concerns received shall be documented, including a list of the issues, date expressed, date and follow up.
Resident appointments outside the unit
There may be occasions when family members may be requested to accompany their family member to appointments outside the building.
Residents are entitled to purchase and have a moderate amount of alcoholic beverage on approval and under the conditions set by the Resident’s personal physician.
Smoking is not allowed in the South Centennial Manor.
There are no set visiting hours for relatives and friends. Visitors are welcome any time within reason, providing all Residents’ comfort is respected. Many of our Residents would enjoy going out for a meal, to social events, or for an overnight stay with a member of the family. Such outings are encouraged but it is required the RN/RPN in charge be advised beforehand.
Administration reserves the right to move a Resident from one room to another. We would appreciate your support and cooperation should these changes be necessary.
If a Resident brings personal appliances such as an electric razor, TV, radio, etc, the equipment must be checked out by the maintenance department for safety in use, prevention of overloading of power lines and safe installation.
Vacation or extended leaves
A Resident is required to inform the Administrator of the length and location of absence from the unit one week prior to leaving the unit, if possible. The Resident should ensure that valuables in their room are placed in safekeeping as the unit is not responsible for the Resident’s personal items. Limited space is available at the Admitting Office for this purpose.
In the event of voluntary discharge, it is requested that 24-hour notice be given to the Administration whenever possible.
Pin money accounting
Each Resident will have the option of depositing a sum of money at the time of admission. This account will be used for minor essentials such as hair care, toothpaste, telephone, TV, cable, clothing, etc. At the end of each month, the Resident will receive a billing of monies drawn from this account during that month and will have the option of replenishing the account. A separate accounting card will be kept for each Resident and as they draw money from this account, they will be required to sign or initial each entry on the card. If the Resident is unable to sign, the charge nurse will initial the entry for them. It is recommended that a maximum $20.00 be kept at the bedside.
Residents and/or family are encouraged to handle the Resident’s financial matters for the Resident, however, Trust Accounts can be arranged if necessary.
Relatives’ change of address
Relatives must advise the Administration office and Nurse in Charge of any change of address or telephone numbers.
Note: During vacation periods, please leave the telephone number of two other family members in case of emergency.